Shipping policy

Shipping Policy

WaxOne and Tuel orders over $250 qualify for free ground shipping within the continental U.S. (excludes Hawaii, Alaska, Puerto Rico, and Guam). Orders ship Monday through Friday. Any orders placed after 12PM EST will ship the next business day.

Typical transit time is 3–5 business days; however, coast-to-coast shipments may take longer. Dimensions Skin Care is not responsible for carrier delays once an order has left our warehouse.

Orders under the free shipping threshold will be presented with available carrier options at checkout. These rates are live and based on current carrier pricing; Dimensions Skin Care cannot modify or reduce them.

DiamondTome Orders: Free shipping is available on orders over $500.

Equipment Orders: Equipment does not qualify for free shipping due to size and weight. Some equipment may ship directly from the manufacturer, and all such shipments are subject to applicable shipping fees.

We do not ship to P.O. Box addresses.

Express Shipments

Express Shipping is available by phone order only. Express orders must be placed before 12PM EST or will ship the next business day. We cannot guarantee express delivery as delays from weather, etc. do occur from time to time. Customers are responsible for covering express shipping costs, regardless of the order amount.

Tracking Your Order

Each order includes a verified tracking number and link, though tracking updates may take a few hours. If you encounter any issues with your tracking number or delivery, please reach out to the carrier first before contacting us. Please note that once your package leaves our facility, any problems should be addressed directly with the carrier as we do not manage their trucks. Additional charges may apply for signature requests upon delivery. 

Address Changes

If the shipping address is incorrectly listed on your order, please notify us as soon as possible. Any address changes after your order have shipped are to be handled directly with the carrier.

Delivery Issues

If your order is marked as delivered but you have not received your items, please notify the carrier directly. Dimensions Skin Care is not responsible for missing shipments or products damaged in transit. If items are severely damaged, please notify us directly by phone or email. If items are damaged in transit, we must first open an investigation with the carrier before issuing any replacement products or solution.

Fraud Prevention

We work diligently to protect the safety and security of our customers. If an order is flagged as fraudulent, it is up to our discretion to verify all necessary information relating to the order including but not limited to photo identification, passport, and/or payment details.